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‎03-04-2022 02:33 AM

HP Recommended
Product: HP Color LaserJet Pro M454dn
Operating System: Microsoft Windows 10 (64-bit)

The printer M454dn works fine, but once a time it suddenly stops to respond to printing from any MS Windows application.

On the printer display is "Prepared" and everything seems ok, just the print job stuck in the print queue and is waiting.

It happens when it is connected via usb and also ethernet.

As a solution I found out disconnection and connection of usb cable or switch off/on the printer, then the job is printed normally.

I reinstalled driver, updated the printer firmware (SHMNT2XXXN002.2149A.00), but without success.

Does anybody know, how to solve this issue, please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2022 11:19 PM

HP Recommended

Are you connecting both USB and network? Most HP products in this range do not support both at the same time. If connecting via network, make sure that the port type assigned to the driver is a TCP/IP port and not a WSD port

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎03-04-2022 11:19 PM

HP Recommended

Are you connecting both USB and network? Most HP products in this range do not support both at the same time. If connecting via network, make sure that the port type assigned to the driver is a TCP/IP port and not a WSD port

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎03-28-2022 02:17 AM

HP Recommended

Thank you for your reply, I was "out of order" for a while.

I disconnected the USB, left lan connection only and since then it has not happened.

So it seems it is really the reason.

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