LaserJetP1102W Win 10Pro (64bit) installation

[ElizabethatWell]

Like a previous post I can't get my HP LaserJet P1102w printer to work on my upgraded desktop. Upgraded from Win 7. I tried to install

I recommend you download the full feature software for your printer from the below link and you should be able to install the latest printer driver.

https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-11/hp_LJP1100_P1560_P1600_Full_Solution-...

However it would not install but gave the error "cannot delete output file" installation failed.

I am connecting through USB and when I plug the USB in it pings and brings up HP Smart but then says it can't find any printers. So the USB connection doesn't seem to be the problem.

[ElizabethatWell]

Note I have just tried this on my 64bit Windows10Pro laptop and it has installed fine, without getting this error, but I get repeatedly oon my desktop

[ElizabethatWell]

I have tried rebooting but still nothing happens when I click the installer and Control Panel shows no installed HP products. The printer shows up in devices but says Driver is unavailable. I have removed device and reconnected. HPSmart seems to be installed/ or install itself somewhere but I can't find where and I don't know if that is interfering. But I can't get the printer to work

[asmita6658]

Hi @ElizabethatWell

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

Please try these steps -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.

If the issue still persists, please try these steps -

1) Right-click on the Start or the Windows icon and open run.

2) In the Run box, type %temp% and hit on "Ok". This will open the "Temp" folder.

3) Select "Date Modified" to "Today" and look for a 7z.... folder.

4) Open the folder and look for a .msi file.

5) Right click on it to install.

Try running the downloaded file in compatibility mode. Once the driver is downloaded, right click on the download in the browser and then click on "Show in folder". Right click on "Properties" and then click on the "Compatibility" tab. Select, "Run this compatibility mode for:" - Windows Vista. Also, check the box for "Run this program as an administrator".  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ElizabethatWell]

Thanks Asmita. there was nothing installed in devices or programs or drivers.

I downloaded the full driver again. Same problem.

Either I get the cannot delete message or I get no message and the extract button completes, the circle whirs for a bit, stops and nothing has happened.

I then clicked on %temp% and there was no 7z folder for today just an Outlook, skype preview crashes and an empty {9ca...} folder

As for your final suggestion I couldn't find "right click on the download in the browser and then click on "Show in folder" that didn't seem an option. It had "Troubleshoot compatability" > It worked in a previous version > try Vista... I did this and got exactly the same error.

So far no luck.

[asmita6658]

Appreciate you trying the steps @ElizabethatWell

I'd suggest you Contact HP in your region regarding this issue.