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‎06-14-2024 01:40 PM

HP Recommended
Product: HP LaserJet Pro 4001n Printer
Operating System: Microsoft Windows 10 (64-bit)

HP-2Z599F Laserjet 4001n

Have been getting an immediate error 0xd9c6006 when powering on. Cannot get past error. Have tried plugging into different outlet and discharging printer power by turning off, unplugging printer and hitting the power button again. Any ideas how to proceed?

Category:
3 REPLIES 3

‎06-14-2024 02:55 PM

HP Recommended

Remove the toner cartridge and try cycling the power to see if the unit will startup without toner installed.

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‎06-17-2024 07:19 AM

HP Recommended

Repairatrooper, 

I appreciate the quick response. We did try removing the toner and powering up the printer. It again immediately pulled up the error code. I did get some information to try a 00BE reset (reset to defaults) and will let you know how that goes.

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‎06-25-2024 11:01 AM

HP Recommended

Thanks for the response Repairatrooper.  Tried the toner cartridge power cycle - same error. Tried 00MB reset as per HP and still immediately get the error (0XD9C60006). Warrantied a formatter and will see if that gets us anywhere.

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