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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Laserjet Pro M404DN wont print

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07-11-2023 02:08 PM
Hello all, I have been the owner of Laserjet Pro M404DN for since 2020. Lately I have been having an issue where I send print jobs to the printer, then I hear a short clicking sound as it's going to start print, but then the printer stops to a halt. I have also been having a blinking half full toner icon but I think this is because the toner is running low (although it says 800+ pages left). I have tried removing and reinserting the cartridge, turning on and off, removing and reinserting the paper tray, restarting my pc, resetting the print spooler but to no solution. Can anyone help as to what may be causing this error? Fortunately the printer is still under the 3 year warranty extension but I was wondering if it's something relatively simple to fix.
Thanks in advance!
07-12-2023 09:07 AM
What toner do you have installed? The 58X is a 10K page toner; 58A is a 3k page toner. How is your printer connected? WIFI, USB, or wired?
You could uninstall printer, perform a printer factory reset, and reinstall printer:
From the control panel go to : setup menu>printer maintenance and then select factory reset.
08-02-2023 08:41 AM
Hello and sorry for the late reply, I tried resetting the printer and it worked ok for the last couple of weeks. Unfortunately, since yesterday it's been behaving the same again, ie. short clicking sound then print error with the toner icon flashing on the screen. I have not tried resetting yet but this time I think I am going to **bleep** to have the printer checked out.
As for the other questions you have asked, I am still using the original HP toner 58A that came with the printer. I have not used any 3rd party toner as this particular printer is being lightly used in my working enviroment.
Thanks once more for your kind help.