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‎10-13-2021 11:07 PM - edited ‎10-13-2021 11:29 PM

HP Recommended
Product: Laserjet Pro 400 Color M451dn
Operating System: macOS 11.0 Big Sur

My printer had some paper jam issue about 9 months ago, and I replaced the roller kit and it worked perfectly for 9 months. Right now the printer just keeps on rolling continuously and it seems it couldn't pick up the paper. However, there is no error message/paper jam. I am not sure whether the roller kit that I installed 9 months ago needs to be replaced again or there is some other issue. Any help/suggestion would be deeply appreciated! Thank you!

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1 REPLY 1

‎10-14-2021 12:18 AM

HP Recommended

Remove paper pickup D shaped roller rotate the rubber on the roller so that on the belly of D shape is new rubber and test how it works.

If you are using non-genuine parts those wear more soon than the original part.




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