• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-02-2025 09:40 AM

HP Recommended

Expired certificate

Reply
2 REPLIES 2

‎06-02-2025 09:42 AM

HP Recommended

Printer message says expired certificate.  I restarted computer and restarted printer without success.

Reply
Was this reply helpful? Yes No

‎06-04-2025 01:38 AM

HP Recommended

Hi @Randy-Turner,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Access Embedded Web Server (EWS)

  1. Find the printer’s IP address: You can find the IP address on the network configuration page printed from the printer.
  2. Open a web browser: Type the printer’s IP address into the URL bar (e.g., http://192.168.0.12).
  3. Login to EWS if required: Use the administrator credentials to access the settings.

Update or Remove the Expired Certificate

  1. Navigate to Settings or Security tab: Find the section related to certificates within the EWS.
  2. Locate the expired certificate: Check the details for the expired certificate.
  3. Renew or delete the certificate:
    • Renew: Some systems allow you to renew the certificate directly from the EWS.
    • Delete: If renewal is not possible, you may need to delete the expired certificate and add a new one.

Install a New Certificate

  1. Generate a new certificate: If the printer requires a certificate, generate a new one through your network or security software.
  2. Upload the new certificate to the printer: Use the EWS to install the new certificate.
  3. Save and apply changes: Ensure that any changes are saved and applied.

Firmware Update

  1. Check for firmware updates: Visit the HP support website and search for firmware updates for your specific printer model.
  2. Download and install: Follow the instructions provided to update the printer firmware.

Restart and Test

  1. Restart both the printer and computer: After making changes, restart the printer and computer.
  2. Test the connection: Verify if the error message is resolved and the printer functions correctly.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.