Solved: Light/faded black & color when printing - HP Support Community

AbuNasser · ‎01-24-2023

Hello! I do hope I am posting in the right section.

I am having a printing quality issues. Since I had this issue, I have installed new Inks and new imaging drum. Also, I have reinstalled the printer software and update the firmware. I am still having a very light/faded printing. I am usually able to troubleshoot & fix printer issues, but not this one. I hope I can find the solution here.

Here is how the diagnostic printing looks like

https://myimages.info/hp.jpg

I am questioning if windows 11 is the issue and not the printer.

Repairatrooper · ‎01-24-2023

the blank spot circled would suggest that you may have a faulty drum unit or possibly a voltage issue. Are you plugged directly into the wall? As this is a multi-function unit, I would try copying some documents to try to narrow it down from either a hardware issue or a software (driver) issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎01-24-2023

the blank spot circled would suggest that you may have a faulty drum unit or possibly a voltage issue. Are you plugged directly into the wall? As this is a multi-function unit, I would try copying some documents to try to narrow it down from either a hardware issue or a software (driver) issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

AbuNasser · ‎01-24-2023

The same thought came to me about copying something colored after I submitted the post. I did and I got the same result, faded colors. So now it is for sure a hardware issue.

One of HP helping document suggested to clean under the inks after removing them from the printer, would that help ?

AbuNasser · ‎01-25-2023

Thanks Repairatrooper, with your direction I managed to find out that it is actually a hardware issue.

Light/faded black & color when printing

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