Lines across my print diagnostic page

[EricM210]

I am having the same issues as others regarding lines/banding going across the entire length of my prints. 

  They are 14 mm apart. Despite doing several printer alignment and cleaning procedures they are still there. 

    I replaced the cartridges with brand new ink. This is very worrysome because I purchased this printer less than 4 or 5 months ago. Approximately. 

   The white gaps/bands show up on my printer diagnostic page after doing the cleaning procedure.  

    HP support, please contact me so I can provide my serial number and any other information to correct this issue. If it can be corrected. 

[Jeet_singh]

Hi @EricM210,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues with print quality on your HP Envy Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after making any changes on the printer?

Are you using genuine HP ink cartridges?

Have you tried to clean the cartridge contacts as well as the printhead?

Are you able to make a copy from the printer?

Is it vertical lines or horizontal lines?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If this is to do with the Horizontal streaks, then this could be an issue with the drivers or with the cartridge itself, I would suggest you clean the cartridge contacts.

If the issue is to do with Vertical streaks, then this could be an issue with the Hardware, I would suggest you try to clean the rollers as well as scanner glass.

For more assistance, please follow all the steps suggested in the support document for - HP Printers - Black Ink Not Printing and other Print Quality Issues

If you have followed all the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,