• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-16-2017 06:44 PM

HP Recommended

theres the print

Was this reply helpful? Yes No

‎03-16-2017 06:48 PM

HP Recommended

Thank you for uploading, but I cant see the image properly.

I am not sure why. this is what I see.

 

Capture.PNG

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-16-2017 06:52 PM

HP Recommended

i dont understand why its like this...ive even tried ajust the photo with photo shop

Was this reply helpful? Yes No

‎03-16-2017 07:01 PM

HP Recommended
I took another pic and printed it so see if there was any difference..no difference at all
Was this reply helpful? Yes No

‎03-16-2017 07:45 PM

HP Recommended

Yeah I am not sure why it doesnt show your proper image as well. Thank you for uploading!

 

Anyway, more importantly, is the printer still giving you horizontal line issue now?

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-17-2017 09:24 AM

HP Recommended
Yes it is..I haven't changed the black ink cartridge out yet..gonna do that this weekend
Was this reply helpful? Yes No

‎03-18-2017 04:17 AM

HP Recommended

Hi CJWOLF,

 

From what you described before, I think it seems to be hardware related. 

Hopefully it is only the black cartridge, and the issue will be resolved by changing the cartridge.

if not I am afraid you need to call HP customer service to get printer repaired.

 

Have a good weekend.

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-18-2017 07:10 AM

HP Recommended
It's was the black ink cartridge..it's fixed thanks
Was this reply helpful? Yes No

‎03-18-2017 11:00 AM

HP Recommended

Your welcome!

Have a good weekend!

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-18-2017 11:01 AM

HP Recommended
You as well!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.