Lines printing on documents containing blue or green

[AndieL]

Anytime I print something with blue or green in it I either get faded or pink lines across the image. I’ve already done the cleaning multiple times. Printed every test page, alignment page etc etc.. All of that prints fine but when I print my own images I get the lines. I’ve also already un installed on both my iphone and laptop and put new toner in.

[sandytechy20]

@AndieL

Welcome to the HP support community.

Try the steps mentioned in this HP document:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[AndieL]

As I mentioned in my post i’ve already done all of that, multiple times. It does not solve my issue.

[sandytechy20]

@AndieL

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[AndieL]

I already tried that but since my warranty is expired it sends me here. Which seems to be no help as well. I will be looking for a new printer. Thanks. 

[sandytechy20]

@AndieL

Feel free to contact us in the future of you need any assistance in the future.

Cheers.