Locate WPS PIN on DIRECT-DD-HP OfficeJet Pro 8710

[Joyce74]

A new router was installed for TV and internet service. Now I cannot connect to my OfficeJet Pro 89710.  The setup wizard is locked. The computer is unable to retrieve SSID and wireless password. Where is the WPS PIN on my printer? 

[Jeet_singh]

@Joyce74,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues after installing the new router. Don't worry we'll work together to help you with this.

I see that you are having trouble connecting the printer to your new router. I will certainly do my best to help you fix the issue!

To help you better with the issue, I need to know the complete model name of your new router. Since this is a new router it could be possible that the wireless settings on the router are not compatible with the older model printer.  Also, please try these general steps which could help you with the issue:

1) Login to the router EWS page and change the wireless frequency to 802.11 b/g mode.

2) Change the channel on the router to 6 or 11.

You might need to contact the ISP to make these changes. But these are few things that you can try to fix the issue.

In the meantime, let's try these steps here: HP OfficeJet 8700 Printers - Wireless Printer Setup (Windows)

The WPS button would be on your router if your router supports WPS, press and hold the WPS button for a few seconds.  Alternately there may be a WPS PIN number on the label, perhaps on the bottom of the router.

WPS (Wi-Fi Protected Setup) – WPS has two modes to connect devices together over a wireless connection. One is called "pushbutton" and the other is called "PIN". Pushbutton is by far the easiest method. We will describe how to connect using the WPS push button method, but not the PIN method.

For instructions on starting WPS on your printer consult your printer's manual. However, there are some conditions that need to be met in order to use WPS pushbutton mode:

• Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals.
• The wireless router must have a physical WPS pushbutton available.
• Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used.
• Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.

To connect your wireless printer to your wireless router using WPS:

• Start the WPS pushbutton mode on your printer. 
  For instructions on starting WPS on your printer, consult your printer's manual.
• Within 2 minutes, press the WPS button on your router.

For Windows: HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Windows)

Alternatively, you can also go through this link: HP Wireless Printers - Printing with Wi-Fi Direct

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[conron]

how can I find the WPS- PIN on my printer hp6975

[Rocket906]

How to locate WPS pin on hp office jet 8710