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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
HP Officejet Pro 9018
Microsoft Windows 10 (64-bit)

How do I locate the pickup rollers on my HP Officejet Pro 9018 (9010 series.) The paper tray is full of paper and the printer does not recognize tray is loaded with paper. Do I need any tools to open the printer? Please respond with a solution ASAP!

1 REPLY 1
HP Recommended

@DreP918 

 

Welcome to the HP Community.

 

Open

Paper Jam Error

Step 4

 

Reminder >>> Turn off the printer, and then disconnect the power cord.

 

Next,

When you close up the printer and replace any trays,

Alert the printer to the Paper Size & Type of paper you have loaded in the tray(s)

Use the Printer Display panel or use the Embedded Web Server (EWS) to update the information.

 

Example - Retain / Modify (Edit) / Check Paper Size & Type > Tray and Paper Management

Retain_Printing_Preferences_10Retain_Printing_Preferences_10

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

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Dragon-Fur

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