Looks like my HP DJ 3630 does't print complicated picture?

[alvin211]

Got two issues:

1. It says out of paper, but actually paper is loaded, sometimes I pressed resume button, it will work.

2. I can print simple or small size pictures, but cannot print this one: - https://discovertrinitynl.files.wordpress.com/2013/10/dsc01463.jpg

After I submitted the print job, it won't work - nothing happened.

Already installed the latest driver, but still bad luck - both usb connection and wi-fi connection.

I also tried HP Print and Scan Doctor for Windows - still the same.

[Sizzlingsum_13]

Hello@alvin211

Welcome to the HP Forums.

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

I see that you need assistance on printing on HP DJ 3630 printer.

However, I will need a few details to provide an accurate solution,

Which size paper are you using and the format?

Which application are you using?

What is the resolution of the picture?

Keep me posted, I'll be eagerly waiting to assist you with the same 🙂

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[alvin211]

Letter size paper - plain.

Tried to print picture using Windows Photo Viewer.

Downloaded file is 72 dpi.

Maybe the picture is too complicated, so printer needs more built-in memory?

Thanks a lot.

[Sizzlingsum_13 · Accepted solution]

@alvin211

Thanks for replying with the information.

I appreciate the steps you have performed and have done a great job.

Try to print from the different application like paint, Picasa e.t.c

Let me know if this resolves the issue, cheers:)

[alvin211]

When I tried Paint, it works:smileyvery-happy:.

Thanks a lot.