Lost. Printer OfficeJet Pro 9020 just stopped printing. Followed all instructions to stop 'error'

[Anne6835]

I have tried to get online. It was working well until yesterday. I have no clue.  Have reset wifi and printer several times. Message comes back all set with trouble shooting but still will not print.  Printer is on but instructions keep telling me to turn the printer on.  The printer is out of warranty but will print the test page but not from a PC computer. I am lost and don't know who to call 

[sandytechy20 · Accepted solution]

@Anne6835

Welcome to the HP support community.

I understand that you are unable to print, and I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Update the printer firmware

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.