Lost settings to print in colour on HP Deskjet 1512

[Jinksy]

The option to print in colour has disappeared from the printer settings options.  What should I do to get it back please?  Thanks.

[asmita6658]

@Jinksy

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the print settings. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jinksy]

Thanks Asmita6658.  I've done what you advise.  The 1st step helped with an issue that had cropped up while I was dealing with the one I've posted about but although I've followed the 2nd step as well it's made no difference.  I still can't find how to set to prnt in colour.  It's as if the settings box is different to what it was before I found the problem.  I don't know how long I've had the problem because I don't print in colour normally so have the settings to print in greyscale black ink only.  Is there anything else I can try please?  Regards, Jane

[Jeet_singh]

@Jinksy,

It looks like you were interacting with @asmita6658, but she is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I understand you seems to have issues while printing in color from your HP Printer. 

Just wanted to check if you're able to make a color copy from the printer. If you're able to make a color copy then let's try these steps here: 

Let's ensure if you have given any print, or if there is any print job in the queue, first go ahead and cancel it, restart the computer to ensure there is no print in the queue, 

Now let's do a root level uninstall and reinstall and check if that helps. If the issue persists, I would suggest you uninstall the printer drivers and then create a new user account.

Once you have created a new user account, restart the computer and then login to the new user account and then try to reinstall the printer software.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
• Now restart the computer and check if you can print.

If the issue persists, as suggested uninstall the printer and then create a new user account.

Try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: Click here       

Now, login to the new account and then try to install the printer and check. 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,