Loud clacking noise before paper loads for printing

[EHD1]

My printer has paper loaded.  As it draws in the first sheet, there is a very loud clacking noise, but then it prints the sheet with no problem.

[sandytechy20]

@EHD1

Welcome to HP support community.

Clean the rollers.

Step one: Clean the rollers in the rear of the product

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

   • Clean, lint-free cotton swabs

2. Press the Power button () to turn off the product.

3. Disconnect the power cord from the rear of the product.

4. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

   Figure : Remove the rear access door

   

5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Rotate and clean the rollers

   

7. Lightly dampen a cotton swab.

8. Locate the two internal pick rollers just inside the rear of the product.

   Figure : Location of internal pick rollers

   

   Figure : The two internal pick rollers

   

9. Place the swab against the internal pick rollers, and then rotate them upward with your fingers to remove any dust or dirt buildup.

10. Allow the rollers to dry for 10 or 15 minutes.

11. Gently push the rear access door into the product until it snaps firmly into place.

    Figure : Reattach the rear access door

    

12. Reconnect the power cord to the rear of the product.

13. Press the Power button to turn on the product.

You can refer this HP document for more assistance:- Click here

(Note: Though the title of the document is different, these steps should fix the issue)

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[EHD1]

Your solution did not help.  Still have the loud clacking sound like a machine gun.  Honestly, I don't see how cleaning the rollers would help anyway.  The paper is feeding in just fine.

[sandytechy20]

@EHD1

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

I hope that helps.  

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[EHD1]

I tried this suggestion.  The machine gun like noise is still there.

[sandytechy20]

@EHD1

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Cheers.