Low ink Costco Refilled it and when put back in Low ink is still showing. Print pages just fine .

[Frank691]

Replaced ink   with a costco refill ..Print just fine but does not show ink is full only LOW INK. What did i miss.

[Jeet_singh]

@Frank691,

Welcome to HP Support Community,

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. 

In this scenario, you could try to update the printer firmware and check if that helps. 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Alternatively, I would suggest you follow the steps suggested in the support document to clean the ink cartridge contacts -HP DeskJet, ENVY, OfficeJet Printers - Ink Cartridge Errors

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[Frank691]

It still has Low ink..Did everything you said .

[Jeet_singh]

@Frank691,

This definitely looks like either an issue with the cartridge or the printer itself.

You may also go through this support document for - HP Inkjet Printers - 'Ink Alert' or 'Low on Ink' Message Displays

I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on www.hp.com/contacthp

Let me know if you need any further assistance. I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,