Low memory issue, with complications

[bstone2]

1. Product Name and Number: Color LaserJet Pro M452nw
2. Operating System installed: macOS 10.12 Sierra
3. Error message: Memory low. Job cancelled.
4. Things I have tried to fix it:

I was wirelessly printing before. I tried wiring printer to computer. Will not work.

I tried adding printer by IPv4 address. My Configuration Report says "waiting for a wireless connection". Will not work.

I tried updating firmware, current firmware is 20160921. The firmware updater can't find the printer, even with a wired connection.

I really have no other ideas on how to fix this. Any help is appreciated, thank you.

[ShlomiL]

Hi,

Please use the below utility and check if it may find your printer to update its firmware:

https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M452dn_nw/HP_LaserJet_M452dn_nw_FW_20200...

If it fails to detect your printer,  try updating it from its Control Panel and check for any difference then:

https://support.hp.com/us-en/product/hp-color-laserjet-pro-m452-series/7326532/model/7326535/documen...

Shlomi

[bstone2]

Hi there! Right after I posted, the Firmware updater managed to find the printer. I printed a Configuration Report and confirmed that the firmware is up to date.

I also did Restore Defaults on the printer. It has rebooted twice. It still gives me "low memory. job cancelled" and will not print the job.

[ShlomiL]

Thanks for the information.

Please also make sure your Mac is up to date, and what is your exact driver type used? e.g. AirPrint, Secure Airprint, or an HP Driver?

Follow HP Easy start to ensure the latest HP Drivers are installed, then check for any difference:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

If the same persists, also give it a try by adding the printer and selecting AirPrint within the Use drop-down menu of the Add Printer dialog under System Preferences > Printers & Scanners.

Shlomi