Low supply notifcation

[swimgeek4]

Hi, I'm getting an error message in my HPSmart App re: my printer and my printer is blinking the orange error light constantly for the last few weeks. When checking status, it says "indicated supplies are not communicating properly with printer". what does that mean? 

[Hawks_Eye]

Hi @swimgeek4 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The error message "indicated supplies are not communicating properly with printer" on your HP LaserJet M110we typically points to an issue with the toner cartridge or its connection to the printer. The blinking orange light further indicates that the printer requires attention. Here are steps to troubleshoot and resolve this issue:

Step 1: Check the Toner Cartridge

1. Open the printer’s front door and carefully remove the toner cartridge.
2. Inspect the cartridge for any damage or debris on the electrical contacts (the copper or gold-colored areas).
3. Use a lint-free cloth slightly dampened with distilled water to gently clean the contacts.
4. Reinstall the toner cartridge, ensuring it clicks securely into place.

Step 2: Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 30 seconds, then plug it back in and turn it on.
3. Check if the orange light stops blinking and the error message disappears.

Step 3: Update Firmware

1. Visit the HP Printer Firmware page and download the latest firmware update for the HP LaserJet M110we.
2. Install the update and restart the printer.

Step 4: Check for Paper Jams

1. Open the paper tray and toner compartment.
2. Carefully check for any stuck paper or debris that might obstruct the paper path.
3. Remove any obstructions and close the compartments securely.

Step 5: Test with Another Cartridge

1. If the issue persists, try replacing the toner cartridge with a new or genuine HP cartridge.
2. Non-HP cartridges or refilled cartridges may not communicate properly with the printer.

Let me know how it goes or if you need further guidance! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye