M139we stuck

[LetiziaP1]

Hi ! 
I have a m139we printer. My printer was turn off for 2 weeks. When I got back, there was an error message saying the toner wasn’t compatible. It was a toner sent to me by HP. I tryed updating the pilot after this nothing is working anymore. The printer is not connecting to wifi anymore, the power light is blinking, factory reset is not working. I have revoot my laptop, my router, the printer… I have done EVERYTHING! Im about to sacrifice 25 chickens and goats 🥲🥲🥲 please help me.

[Kuroi_Kenshi]

Hi @LetiziaP1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Toner Cartridge

Verify Cartridge Compatibility:

• Ensure that the toner cartridge is the correct model for the HP LaserJet MFP M139we. The correct toner cartridge should be an original HP cartridge specifically designed for your printer.
• Check if the cartridge is properly installed and seated.

Reinstall the Toner Cartridge:

• Turn off the printer and unplug it.
• Open the printer's toner access door and remove the toner cartridge.
• Carefully reinstall the toner cartridge, making sure it is securely in place.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Check Wi-Fi Connectivity

Restart Network Devices:

• Restart your router and ensure it's functioning properly.
• Make sure other devices can connect to the Wi-Fi network.

Reconnect Printer to Wi-Fi:

• Go to the printer's control panel and navigate to the Wi-Fi setup.
• Follow the instructions to reconnect the printer to the Wi-Fi network. Use the WPS button on the router if available.

Perform a Factory Reset

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi · Accepted solution]

Hi @LetiziaP1,

Thank you so much for getting back. I truly understand how frustrating this must be, especially after you've already tried everything, and I’m sorry the earlier steps didn’t resolve the issue.

Let’s acknowledge that your HP LaserJet MFP M139we is likely dealing with a firmware lockout or connectivity corruption, which can sometimes happen after prolonged inactivity or mismatched toner recognition. Since you’ve already done most of the steps, it does narrow things down to one of the following:

HP Smart App via USB Recovery (Bypass Wi-Fi)

Connect the printer directly to your laptop via USB

Open the HP Smart App

If it detects the printer in “Setup” or “Offline” state, click on it

Navigate to Printer Settings > Advanced Settings > Restore Network Defaults

Reconfigure Wi-Fi from within the app

Sometimes the printer can’t reset unless it’s "online" in HP Smart via USB.

Use HP Easy Start Recovery Mode

Disconnect the printer from Wi-Fi

Plug it into your computer via USB

Download and run HP Easy Start (Search for your M139we model)

The tool will check for firmware issues and allow recovery even if the printer’s panel is unresponsive

Printer Firmware Recovery (Manual USB Tool)

If all else fails, try flashing firmware directly:

Go to HP Firmware Recovery Page

Download the Firmware Recovery Utility

Plug in your printer via USB and follow the instructions to reinstall firmware forcefully

Reboot and check the status of lights/Wi-Fi

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,