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‎07-07-2021 01:37 AM

HP Recommended
Product: M148dw
Operating System: Microsoft Windows 10 (64-bit)

My Laser Jet Pro M148dw is displaying a message "Load tray 1, Plain, Letter". The paper size configuration is A4, the same used in the tray. I already shutdown the printer and unplug the power cable. Besides the message presents "letter", the paper setup for tray 1 is "A4"... I checked that in the printer menu and also in the HP Smart app. There is no doc in the print spooler. Any other thing can I try?

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1 person had the same question
1 REPLY 1

‎07-07-2021 02:11 AM

HP Recommended

Did you check the document you where printing? Is the document size A4? 
Cancel the print and check the page size of the document before printing

Just a electronics enthusiast trying to fix everything.
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