M234DW Printer cannot print Message

[BR96]

Product: MFP M234dw

Operating System: Microsoft Windows 10

Printer which we have had for about a year or so just stopped printing this morning

The front light turned from blue to orange.

I have tried the HP Smart app - it just says printer cannot print, log on to HP account

I have logged on to HP account and followed ALL the instructions - used HPSmart, downloaded and ran HP Scan and Print Doctor - it says printer is online and all is good, but does not print test page

Indicated that toner was almost empty - replaced toner with new one, got same message in HP Smart that toner was low

Will not print test pages except for internal test page that says A Problem has Occurred you will be unable to print except for internal reports until this issue is resolved

We do not have Instant Ink subscription 

Any assistance is appreciated - thanks in advance!

[Sneha_01]

Hi @BR96,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here's a step-by-step guide to troubleshoot your HP MFP M234dw printer that's showing an orange light and won't print despite replacing the toner and running diagnostics:

Power Cycle the Printer:

• Turn off the printer completely using the power button.
• Unplug the power cord from the printer and wait for at least 60 seconds.
• Plug the power cord back in and turn on the printer.

Check Printer Status on HP Smart App:

• Open the HP Smart app and check the printer status again.
• Make sure there are no pending print jobs or errors indicated.

Reset the Printer:

• Sometimes a reset can clear persistent errors:
  • Turn off the printer.
  • Disconnect the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds.
  • Reconnect the power cord and turn on the printer.

Firmware Update:

• Ensure your printer firmware is up-to-date. Go to the HP Support website and check for any available firmware updates for your MFP M234dw.

Check Toner Cartridge Installation:

• Remove the toner cartridge and reinstall it, ensuring it is properly seated.
• Make sure there are no protective covers or tabs left on the toner cartridge that could block the sensors.

Network and Connectivity:

• Ensure the printer is connected to your network correctly. If using Wi-Fi, make sure the signal is strong.
• Reconnect the printer to the network if necessary.

Factory Reset:

• As a last resort, perform a factory reset on the printer. This will revert all settings to default and might clear any software-related issues.
  • Refer to the printer’s manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support