• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-08-2023 04:33 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

The control panel on my Color LaserJet Pro MFP M479fdw has suddenly become "washed out"--not fully black or fully white, just pale. I can still faintly see the icons, etc. The printer prints and scans fine. The problem arose sometime after December 10 or so.

I have checked for updated firmware; disconnected and discharged power; run Print & Scan Doctor without success.

Any suggestions would be appreciated.

 

 

Category:
6 people had the same question
4 REPLIES 4

‎01-09-2023 02:53 AM

HP Recommended

It's a defective control panel it happens on that model.




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-12-2023 12:04 PM

HP Recommended

Thank you for your reply. I have an extended warranty, perhaps it will cover replacement.

Based on this model's history, do you know whether the control panel would persist in its current, faint state or whether it will totally go out at some point?

Was this reply helpful? Yes No

‎01-12-2023 11:54 PM

HP Recommended

It will go totally white with time




My profile on LinkedIn

Was this reply helpful? Yes No

‎01-13-2023 11:19 AM

HP Recommended

Of course 🙂

I'll pursue the extended warranty coverage.

Thank you for your input.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.