• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-24-2023 01:55 PM

HP Recommended

I have read another thread with the exact same problem, experienced by many. I have an HP Color Laser Jet Pro MFP M479fdn from 2020. It worked OK with the supplied demo cartridges, but immediately after purchasing new cartridges, started having problems recognizing the Cyan cartridge. Right now, with all newly installed cartridges, I am getting an error reading that says "The indicated supplies are not communicating correctly with the printer. Try reinstalling the supply to continue." I have takent the cartridges out and shaken them, put back in, cleaned the chip with rubbiing alcohol, rebooted the printer several times, changed to settings so that it will continue - nothing. 

I have read that this may be due to a bad circuit board. This printer was delivered late due to COVID supply chain issues and is now out of warranty. If anyone has a solution, please let me know. At this point, I have a large piece of unusable junk for my school Library. I'm more than a little upset, reading all the other exact problems people have had. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.