Solved: M507 Tray 2 Roller Kit Part Number - HP Support Community

SHThompson · ‎09-10-2020

I have resolved the issue, but it took enough effort that I am posting for the next guy.

PartSurfer lists the part number of the roller kit for Tray 2X, (tray 2,3,4,5), as F2A68-67913, but that part number is obsolete and not orderable, that kit should contain four sets of rollers.

While researching this I found part number J8H60-67903 which is a roller kit for the M501, it looks to me like this kit contains two sets of rollers, but they are probably the same parts as in the first kit.

EVentually in a document only available to authorized service provider I found part number RM2-5752-000CN which is the replacement for F2A68-67913, that is what has been ordered for the machine I am fixing. (part number verified with HP support)

Usually PartSurfer will give you a new part number when the old one is obsolete, but in this case it did not.

Here are the three part numbers:

J8H60-67903 Roller, Tray 2-3 kit (M501)

F2A68-67913 Trays 2X (obsolete)

RM2-5752-000CN Kit-Trays 2X Roller

Seems like the kits should work in:

M501, M506, M507, M527, M528, E50045, E50145, E52545, and E52645

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Repairatrooper · ‎09-10-2020

That one is a royal pain and hyper expensive if you only need rollers for 1 tray as this is rollers enough for 4 trays.

Individual part numbers are

pickup roller: RM2-5741-000CN

Separation roller: RM2-5745-000CN

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎09-10-2020

That one is a royal pain and hyper expensive if you only need rollers for 1 tray as this is rollers enough for 4 trays.

Individual part numbers are

pickup roller: RM2-5741-000CN

Separation roller: RM2-5745-000CN

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

M507 Tray 2 Roller Kit Part Number

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