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‎11-14-2022 03:05 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw

My Color Laserjet M255DW has completely stopped working.  When I power on the printer all seems normal, but I am unable to print and if when try (or even just wait a few moments) the printer completely restarts and the process repeats,

 

Occasionally I will see a "error 79, turn off and on message" but it's not consistent, and turning the machine off and on doesn't help.

 

Of course, the thing is like 6 months out of warranty.

 

Anyone have any ideas?  Thanks in advance.  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2022 12:19 PM

HP Recommended

Try this solution here.

Please ignore the printer model. The steps should be the same and also scroll further down.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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4 REPLIES 4

‎11-17-2022 09:31 AM

HP Recommended

Hello @bryancain ,
Welcome to the HP Support Community!

 

Install the latest firmware: HP Color LaserJet Pro M255dw Printer Firmware Update Utility. 

Be sure to read the instructions, "Expand all".

 

Recommendation: use a USB connection!

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎11-17-2022 10:26 AM

HP Recommended

Unfortunately, reinstalling the latest firmware did not help.  However, as I look at it, the latest firmware was released right around when this started happening, and my printer is set to auto-update.

 

Do you know, is there somewhere I can download old versions of the firmware?

Was this reply helpful? Yes No

‎11-17-2022 12:19 PM

HP Recommended

Try this solution here.

Please ignore the printer model. The steps should be the same and also scroll further down.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎11-20-2022 10:36 AM

HP Recommended

Resetting the printer (via "restore defaults" on the device menu) and disabling IPV6 seems to have solved the problem.  Thanks!

1 person found this reply helpful
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