• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-23-2025 10:24 AM - edited ‎02-23-2025 10:34 AM

HP Recommended
Product: HP Color Laser MFP 178nwg

Hallo, ich habe die Fehlermeldung "ü-Band fehler".

Band wurde ersetzt. Fehler bleibt

Hi, my printer shows the message:"transfer belt failure". The transfer belt was now replaced. Error is still there. Any idea?

 

Category:
1 REPLY 1

‎02-26-2025 09:31 AM

HP Recommended

Hi @Hoko69,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Color Laser MFP 178nwg is still displaying a "Transfer Belt Failure" message even after replacing the transfer belt, try these steps.

 

Restart the Printer

  • Power off the printer completely.
  • Unplug it from the power source for 5-10 minutes.
  • Plug it back in and power it on.

Ensure Proper Installation

  • Open the printer and verify that the transfer belt is seated correctly.
  • Make sure all connectors are firmly plugged in.
  • If the printer has a sensor or chip for the transfer belt, ensure it is clean and properly aligned.

Reset the Printer

Try resetting the printer to clear any residual errors:

Method 1: Using the Control Panel

  • Press the Menu/OK button.
  • Navigate to Setup > System Setup > Clear Settings.
  • Select Reset Default and confirm.

Method 2: NVRAM Reset (if applicable)

  • Turn off the printer.
  • Hold Stop (or Cancel) and Power simultaneously for a few seconds until the printer turns on.
  • Release the buttons and check if the error clears.

Update Firmware

  • Check if your printer’s firmware is outdated.
  • Download and install the latest firmware from HP’s support website.

Check for Sensor or Chip Issues

  • Some printers require a chip reset when replacing the transfer belt.
  • If your replacement belt did not come with a new chip or the printer does not recognize it, you might need a chip reset tool or a different transfer belt with a compatible chip.


I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Max3Aj

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.