MFP M28w wont pull in the paper

[NataschaPoppy]

hello community

my printer a laserjet pro MFP M28w wont pull in paper and makes clicking sounds while trying. I printed the first two pages everything was fine the third one wouldnt go in. the Printer is merely two years old and hasnt been printed with very often. I tried cleaning the wheels with water, i tried resetting it, i took the toner out and checked the chip. nothing helps.

do you guys know whats causing the issue or is it broken?

thanks for your help

[Kumar0307]

@NataschaPoppy, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not picking the paper. Make sure you are using compatible paper.

Check if the paper is loaded correctly, refer to - Loading Paper, Envelopes

Perform the steps mentioned in this document - Printer Does Not Pick Paper

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!