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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-24-2022 04:41 AM

HP Recommended
Operating System: Microsoft Windows 11

MFP M428fdw - Screen is blank and printer won't print.

The printer is on. I've un-installed and re-installed, unplugged power, LAN cable - all several times. The printer status goes from Green, to orange, to red and says it's ready but then not available right in front of your eyes. The small screen is blank all of the time. We can't print as nothing comes out. The internal fault diagnosis does nothing. Any ideas please?

Category:
1 person had the same question
3 REPLIES 3

‎01-24-2022 07:55 AM

HP Recommended

Known firmware issue. The fix is to backdate your firmware from the current one, but you need to get it started to do that. Typically we find if you unplug the unit and leave it for a day it will start up. I am short of time right now to post details on how to backdate the firmware but will post later today.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-27-2022 06:19 AM

HP Recommended

I've been onto Amazon who then put me through to HP who said it's faulty. They've now collected it and i have a new one that works. Thanks for the help though.

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‎01-27-2022 08:18 AM

HP Recommended

So it was still under warranty, that is good news, glad it worked out.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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