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‎09-14-2020 09:35 AM

HP Recommended
Product: Color LaserJet Pro MFP M476nw
Operating System: Microsoft Windows 10 (64-bit)

My printer suddenly stopped working and hangs up in the initializing stage of start up.  When I try to scan, receive error message "Device is busy.  Try again later."  I have reloaded the drivers - same problem still.

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1 person had the same question
2 REPLIES 2

‎09-14-2020 10:55 AM

HP Recommended

Can you clarify, does it ever come to ready or stays in initializing? 

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‎09-17-2020 07:27 AM

HP Recommended

It never comes out of initializing.  I can print from my PC, but the printer's scanning function does not work.

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