• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-12-2022 05:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My printer (Color Laser Jet Pro MFP M477 fdw) is having issues with the fuser (series of half-moon imprints on printed page). Does there exist anywhere detailed instructions on how to replace a fuser for this model? I see lots of YouTube videos, all saying different things. In the case of what appears to be the official HP video:

 

https://www.youtube.com/watch?v=IIIkQevZDWo

 

the MFP M477 disappears part-way through the video! Moreover, having taken the thing apart, there are no instructions as to how to put it together again. 

Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
youtube.com/watch?v=IIIkQevZDWo
No audio. Learn how to remove and replace the fuser (duplex models) for HP Color LaserJet Pro M452, M454, and MFP M477, MFP M479, MFP M377 printers Chapters: 00:00 Introduction 00:07 Remove side panel for M452 and M454 01:49 Remove side panel for M377, M477, and M479 03:38 Remove other side panel
Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.