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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-23-2023 01:31 AM - edited ‎06-23-2023 02:04 AM

HP Recommended
Product: HP LaserJet Enterprise MFP M528dn

MFP M528 printer failed to complete initialization. The print is used not for more than 2 months. Following suggestion on the internet I cleaned (even formatted) the disk and installed the latest firmware using usb stick. The installation was successful, however, when the printer reboots and reaches the page where one choses location, time zone ... it immediately goes to show error 49.38.07 on the panel. Please assist with any suggestion. Thank you.

Category:
7 REPLIES 7

‎06-23-2023 12:07 PM

HP Recommended

If you boot your printer up without any USB, network cable, or wireless connection, does the errror appear

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‎06-23-2023 01:53 PM

HP Recommended

If it does not startup with no connections then the next likely issue is a failing hard drive. If you open the cover on the formatter and find a Toshiba hard drive I am 99% confident that the drive is the issue and you need to replace it. Order HP Part number L41606-011. This is a bare Seagate drive and much cheaper than order the part number that HP tech support will provide you with.

From the HP parts store:

Repairatrooper_0-1687549973262.png

 

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‎06-29-2023 08:00 AM

HP Recommended

The error still appears even after rebooting without connecting any cable.

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‎06-30-2023 10:07 AM

HP Recommended

See previous post by Repairatrooper.  Replace hard drive. 

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‎07-03-2023 07:11 AM

HP Recommended

Our printer doesn't have hard-disk but embedded Multi-Media Controller (eMMC). I just learnt that hard-disk is optional feature for MFP M528dn and I don't find it in our printer. Any different idea?

1 person found this reply helpful
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‎07-03-2023 09:08 AM

HP Recommended

The firmware for FutureSmart devices resides on the Hard Disk Drive (HDD), Solid State Disk (SSD), or embedded multi-media card (eMMC) connected to the formatter.  Replace embedded Multi-Media Card (eMMC), Part# 5851-6436,

(for M527dn/E52545dn/M528dn/E52645dn).  You will need to download and reload the firmware via USB stick.

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‎07-13-2023 01:08 AM

HP Recommended

Even replacing the eMMC is not helping. And the eMMC from our printer works well on another printer. Hence I guess we can rule out issue with eMMC. Which other part of the printer can I check?

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