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‎03-26-2020 09:33 AM

HP Recommended
Product: HP ENVY PHOTO 6234 ALL-IN-ONE
Operating System: Microsoft Windows 10 (64-bit)

Acabo de comprar una impresora HP ENVY PHOTO 6234 ALL-IN-ONE.  He configurado la impresora tal como indicaba la aplicación y con los cartuchos originales HP que me entregaron. En la prueba de impresión faltaban los colores magenta y magenta claro y en el cuadro verde del punto 6 aparece una línea blanca. HE limpiado los cartuchos y he alineado la impresora varias veces. También he actualizado el software.  Pero en todas las pruebas se repiten los errores descritos. El resultado es que todos los colores de las fotos son diferentes tonos de verde y en impresiones normales todos los colores excepto el negro aparecen en verde. Necesito ayuda!

1 REPLY 1

‎03-29-2020 03:30 AM

HP Recommended

@Ansangil, Welcome to HP Support Community!

 

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.

 

Have a great day!

TEJ1602
I am an HP Employee

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