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‎07-14-2023 01:09 AM

HP Recommended
Product: HP LaserJet Pro M402n
Operating System: Microsoft Windows 10 (64-bit)

(Troubleshooted. Used HP Print and Scan Dr. All drivers, etc updated. Installed & reinstalled drivers)

Since latest Outlook update 7-06-23 (version 16.0.16529.20154) getting "Printer not Ready", however can print from other programs, including other ones in Office 2016. 

 

Can I revert back to earlier updates and how to? I stopped any more updates.

 

 

Category:
5 REPLIES 5

‎07-14-2023 04:20 AM

HP Recommended

If you're encountering a "Not Ready" error on a monochrome printer, it typically indicates a problem with the printer's readiness to perform tasks. Here are some steps you can take to troubleshoot and resolve this error:

Check Connections: Ensure that all cables connecting the printer to the power source and computer are securely plugged in. Verify that the power outlet is functioning correctly. If using a USB connection, try using a different USB port or cable to rule out any connection issues.

Power Cycle the Printer: Turn off the printer, unplug the power cable, and wait for about 30 seconds. Then, plug it back in and turn it on. This power cycle can often resolve temporary issues.

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‎07-14-2023 05:29 AM

HP Recommended

Thank you, however, as I mentioned, I already performed troubleshooting steps and my printer works with the EXCEPTION of Outlook after update. Re review details of my post.

 

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‎07-16-2023 11:23 AM

HP Recommended

I appreciate responses, but, it doesn't help me if no one reads my message and responds to my particular issue...no more templates responses. I need help with my SPECIFIC problem.

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‎07-16-2023 06:34 PM

HP Recommended

Have you tried checking with Microsoft on this issues as it sounds isolated only to Outlook and they may be aware of a change they made. Which drivers are you currently running for the printer?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-16-2023 10:50 PM

HP Recommended

The latest. There are no more drivers which leads me to believe I should revert back to an earlier version. Ho do I do that???

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