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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-22-2020 07:31 AM

HP Recommended
Product: HP LASERJET PRO MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an HP LaserJet Pro MFP 281fdw to replace a Brother printer that has died. The problem I am having is trying to print envelopes from MS Word 365 MSO (16.0.13001.20142 64-bit). The printer refuses to rotate the envelopes. I have tried to manually change the tray in the MS Word envelope configuration menu, but without any success. The printer prints the envelope as if it were just a regular piece of paper, although it does respect the size of the envelope correctly.

I have no idea how to correct this. I really need to get this working correctly. I usually use TRAY 1, the individual sheet feeder for printing envelopes since it is the most convenient.

 

Thanks!

3 REPLIES 3

‎06-22-2020 08:34 AM

HP Recommended

Have you set the size and type setting for the tray to envelope?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-22-2020 09:25 AM

HP Recommended

I had tried all of that previously. I have even gone and cold booted the PC and the printer. It still does not work. I had absolutely no problem with my Brother printer. I am beginning to wonder if I made a mistake.

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‎06-26-2020 10:01 AM

HP Recommended

@Pigskin-Referee, Welcome to the HP Support Community!

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

Check if the type of envelope you are using is supported by the printer by using the product specifications page.

 

Kindly refer to this document to know how to print envelopes from your Win PC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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