MS Word not printing colored text (other MS apps print fine)

[drkiker]

We have an Envy 5540 printer that has worked fine for years.  Just recently, my wife and I both discovered that we cannot print colored font from MS Word.  Everything comes out grayscale.  Excel and PowerPoint print colored font just fine.  I've removed the printer and reinstalled.  I've updated the drivers.  Nothing seems to work, and there don't seem to be any settings in Word that affect printing of colored font.  Any ideas?

[Dragon-Fur]

@drkiker 

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Maybe the following will help.

"Not printing in color" usually impacts more than just Word documents.

That said,

Assuming the shortcut you are selecting in Word > File > Print > Printer Properties

is set to print in color (along with other compatible settings for the shortcut),

Then the Doctor might be able to sort the issue...

Try / Consider:

--  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  -- --

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

Wait!

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series 

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