MS word in Windows 10 will not duplex print to Envy 5540, although other applications do

[jferguson4]

New installation of MS Office365 in Windows 10-64.  If I want duplex printing even though it is default printer setup on this machine, and I choose duplex printing on both printer-setup in Word, and on Word's menu  as soon as I send the print job to the queue I'm given the instructions for manual double side printing.  Is it possible that Microsoft hasn't heard that the 5540 does duplex printing.  And yes, I've loaded most recent firmware to printer which is the  2020-06-04 rev.

I see I'm not the only one to have this problem. It also looks as if it wasn't solved.

???

[Dragon-Fur]

@jferguson4 

Did your installation of the printer include installing the Full Feature Software / full driver printer software?

If YES, and if the full driver printer printer software is functioning as expected,

then Word will (should) be aware of supported duplex printing options for supported paper size and type.

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Printer Software not installed OR software Installed but not working?

Check / Install the latest available Full Feature Software for your printer.

Your Full Feature Software / full driver printer software installation package:

HP ENVY 5540 series Full Feature Software and Drivers 

Software Check

Programs_and_Features_Printer_Desktop_Icons_4

NOTE:  If the printer software shows installed but is not working,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Download-Save-Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Example

• Download and Save the printer installation package for the “Full driver”

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

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What else?

Printing Preferences are used to set the Shortcut and properties for the current job.

Make sure your Preferences are set.

The printer software (for example, Printer Assistant and Word) and other software / applications (for example, HP Smart) can Print duplex in PDF files on supported paper sizes and types (plain or brochure paper, for example)

Printing Preferences can be used to create a Custom Shortcut.

Create the shortcut then leave it as the "preferred" (selected) shortcut.

It will remain the default until you change it for a different job type.

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Preferences and Envelopes: 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

Example - Printing Preferences - "Everyday Printing" - Menu and options

9025_Printing_Preferences_Everyday_3

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What else?

If all else fails and you want to move on with life,

Export the Word document to PDF and print that using either HP Smart app or Adobe Reader DC

Example - HP Smart - Windows - Simple Document Print - Menu

HP_Smart_W10_PDF_Print_6

Example - Adobe Reader DC - PDF Print - Main Menu

PDF_Reader_Main_Menu_1

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References / Resources

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Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series 

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