MY C309A PHOTOSMART PREMIUM DOES NOT PRINT MAJENTA

[VINNIOLA]

i CHANGE THE CARTRIDGE  AND MAJENTA STILL NOT PRINTING

[Betty0610]

@VINNIOLA

Welcome to the HP Support Community.

Clean the printhead:

1. From the home screen on the printer control panel, press the Setup button .

2. Press the down arrow  to select Tools, and then press OK.

3. Press the down arrow  to select Clean Printhead, and then press OK.

   The printer cleans the printheads and then prints a test page.

4. Review the print quality on the test page.

If the print quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.

NOTE: 

There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

Let me know how the report looks.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-premium-fax-all-in-one-printer-series-c309/373719...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!