MY Envy 6455e won't power on

[fizzyenvy]

My printer won't power on - I have followed all the recommendations. I am within my warranty term. What do I do next?

[Kuroi_Kenshi]

Hi @fizzyenvy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Let's try these steps before considering a repair or replacement.

Check the Power Source

• Verify Power Outlet: Ensure the power outlet is working properly by plugging in a different device to see if it receives power.
• Change the Outlet: If the outlet is not working, try connecting the printer to a different power outlet.

Inspect the Power Cables

• Check Connections: Ensure that the power cable is securely connected to both the printer and the power outlet.
• Condition of Cables: Inspect the power cable and adapter for any visible damage. If the cable is damaged, replace it with a new one.

Reset the Printer

• Reset Process:
  1. Disconnect the power cord from the back of the printer and the wall outlet.
  2. Wait for about 60 seconds.
  3. Reconnect the power cord to the printer and the power outlet.
  4. Press the power button to turn on the printer.

Check for Indicators

• Power Indicator Light: After attempting to power on the printer, check if any lights or indicators are turning on.
• Sound or Movement: Listen for any sounds, like the whirring of the printer or movement of internal components, indicating that the printer is receiving power.

Use a Different Power Cable

• If you have another compatible power cable available, try using it to see if it resolves the issue.

I hope this helps.

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Best regards,