MY HP printer shows the error "Unexpected paper size" And wo... - HP Support Community

WRDavidson · ‎10-18-2023

MY HP printer is Color Laser Jet Pro MFP M283cdw

It is showing the Message "Unexpected paper size" and won't print. It askes to put paper in tray 2 and press OK. Paper is already there so I push OK it prints the page and then goes to cleaning.

Any ideas on how to fix this?

Repairatrooper · ‎10-18-2023

There are a couple of possibilities.

1. The paper size you have in tray 2 does not match the settings for tray 2 that are programmed into the printer. For example, you have A4 sized paper but have the paper tray set to letter size.

2. The pickup roller could be worn which causes a delay in feeding and causes the printer to believe the page was either longer or shorter than it actually was.

3. There could be a problem with a sensor in the printer and the failure causes the printer to not properly detect position of paper as it feeds through the printer.

The cleaning page results because the printer needs to ensure that there is no leftover toner on the transfer belt before starting the next paqe.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

MY HP printer shows the error "Unexpected paper size" And won't print then goes into cleaning

Create an account on the HP Community to personalize your profile and ask a question