MY Hp envy printer isn't printing but nothing shows up on diagnostics

[Trishha04]

The printer will not print from mobile device or PC (windows). When I run the diagnostics it says not issues are found. It will not print the test pdf in the diagnostics

[Raj_05]

Hi @Trishha04,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since your HP Envy printer isn't printing from either your mobile device or Windows PC, but the diagnostics show no issues, here are a few troubleshooting steps to try.

Restart All Devices

• Turn off the printer, PC, and mobile device.
• Unplug the printer from the power source.
• Wait for about 60 seconds, then plug the printer back in and power everything on.

Check Printer Connection

• Ensure that the printer is properly connected to your Wi-Fi or network.
• For wireless printing, ensure that both your PC and mobile device are on the same network as the printer.

Reinstall Printer Drivers (Windows PC)

• Uninstall the printer from the Devices and Printers section in Control Panel.
• Download and install the latest drivers for your HP Envy model from the HP Support website.
• After reinstalling the printer, try printing a test page again.

Reset the Printing System (Windows)

• Open Settings > Devices > Printers & Scanners.
• Select the printer, then click Remove device.
• Restart your PC and re-add the printer.

Mobile Printing (Ensure HP Smart App Is Installed)

• Ensure you have the HP Smart App installed on your mobile device.
• If already installed, try removing the printer from the app and re-adding it. Make sure the app and firmware are updated.

Clear Print Queue

• If there are print jobs stuck in the queue, it may cause printing issues.
• Open Control Panel > Devices and Printers > Select your printer > Right-click and select See what’s printing > Cancel all jobs.

[Raj_05]

Hard Reset of Printer

• Turn the printer off and unplug it.
• Press and hold the power button for 30 seconds to reset the printer hardware.
• Plug the printer back in and turn it on.

Firmware Update

• Check for firmware updates from HP Smart or the HP website. Keeping the firmware up to date can resolve unexpected printing issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support