Macbook Pro and HP Office Jet 9010 suddenly not working together.

[ASLAT]

I suddenly cannot print from my MacBook Pro to my HP Office Jet Pro 9010 .  The job just stays stuck with the message "Printer in use" showing up and never prints.  My Dell laptop prints just fine. It's just a Mac issue and just started a few days ago.  I have rebooted the computer, deleted and reloaded the printer in the System Preferences, no help.  Any ideas?

[Kumar0307]

@ASLAT, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your Mac. To assist you better,

• Which application are you trying to print from? Are you using the HP Smart app?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Restart the Mac and the printer.

Check the connectivity: Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[ASLAT]

Hi Kumar,

Thank you for your response.  I was actually able to fix the issues yesterday by doing the following:

Turned off the router, turned off the printer, turned off my Mac then turned off all other devices.  Waited a few minutes then turned them all back on one at a time in the same order.  It worked!

[Kumar0307]

@ASLAT

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!