Margins on printed page don't match Word document

[npnicholson]

I have a new OfficeJet 3835 printer but I also have a problem with it in that the placement of printed items on the page doesn't match their locations in the original Word (2016) documents.

The first document I printed had a much larger top margin than in the Word document and a set of labels I printed were increasingly vertically misaligned down the page. This latter problem was particularly annoying as I wasted several pages of precut label paper.

Having printed a single page document with 2.54cm margins all round the margins on the page were:

Left 3.4cm

Right 2.5cm

Top 2.4cm

Is there some setting I need to change to get the printer margins to match?

[npnicholson · Accepted solution]

I found a solution to the problem online. The problem is a setting in Word 2016:

File>Options>Advanced>Print section:

Uncheck "Scale content for A4 or 8.5x11" paper sizes"

This did the trick. It wasn't out-of-date printer drivers as the HP support desk suggested to me.