• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro 8610

Hello community,

 

A printer we use on our network has appeared as vulnerable in security scans. Tenable finds a hit for plugin 42873,
"SSL Medium Strength Cipher Suites Supported".

 

I have tried the following steps:

 

- The Printer firmware is current, release date Sep 19, 2017
- The System time the printer was using was incorrect, that has been corrected.
- 802.1x Authentication has had password added. Encryption strength increased to High, and security has been added to prevent fail over during authentication errors.
- I Generated a new self-signed Network certificate using the printer’s built-in tool
- I have disabled SNMP v1, v2 & v3
- HTTPS redirect has been turned ON
- Wireless direct printing has been turned OFF

 

These steps have not resolved the security vulnerability and the Printer still appears in Tenable scans.

 

Can anyone offer further advice that would help me resolve this issue?

 

Thanks

 

Will Jones

NIH

1 REPLY 1
HP Recommended

 

@WillJones4

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.