Memory is low. Job canceled. Press [OK] to continue.

[Scott31290]

I have just started getting the error message: Memory is low. Job canceled. Press [OK] to continue.

I have deleted and re-added my printer but that did not solve the problem. 

I also added a 16 gb memory stick to the printer for job storage but that didn't work either.

Powered off, unplugged printer for 30 secs.  This didn't help.

Thanks for any help!

[Sneha_01]

Hi @Scott31290,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Memory is low. Job canceled. Press [OK] to continue" typically indicates that your printer is running out of available memory to process print jobs. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Reduce Print Job Size

• Simplify Document: Try printing a simpler version of the document, such as reducing the resolution or removing high-resolution images.
• Print in Batches: Break down large documents into smaller sections and print them separately.

2. Printer Settings Adjustment

• Reduce Print Quality: Lower the print quality or DPI (dots per inch) settings.
• Disable Advanced Printing Features: Turn off features like page compression or print spooling if available.

3. Update Printer Firmware and Drivers

• Firmware Update: Check the printer hp website for any available firmware updates for your printer model and install them.
• Driver Update: Ensure you have the latest printer drivers installed on your computer.

4. Clear Printer Memory and Queues

• Clear Print Queue: Cancel all print jobs in the queue and then try printing again.
• Factory Reset: Reset the printer to its factory settings. Refer to your printer's manual for instructions.

5. Manage Printer Resources

• Delete Unnecessary Files: Remove unnecessary files from the printer's memory if it has internal storage capabilities.
• Use Printer-Specific Memory: Ensure that the additional memory stick you added is compatible with your printer and correctly installed. Refer to the printer’s manual for any specific instructions regarding memory upgrades.

6. Check for Hardware Issues

• Inspect Memory Stick: Verify that the memory stick is properly inserted and recognized by the printer.
• Internal Memory Module: If your printer allows, consider installing additional internal memory modules that are compatible with your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Scott31290]

I updated the firmware.  There was no option to update the driver.  It is using airprint 3.0.  Printing in draft black and white didn't help.  I will try a factory update.  It printed other pages from this PDF with the same images and text witout an issue.  Now it cancels all further jobs on this PDF.  My printer does not have an option for a memory stick.

[Sneha_01]

Hi @Scott31290 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support