Message is appearing on printer "Check your Account"

[Alderholt24]

Message is appearing on printer "Check your Account" 

A problem has occurred with your HP account and you will be unable to print soon unless the issue is resolved.  This only appeared after with had lost broadband connection for the village for 10 days!

I can still print so it is connected to the PC and I can also print from my mobile to the printer.  Any ideas?

[Bob_Headrick]

Has full internet access been restored to your system?  Are you a subscriber to the HP Instant Ink program?  If yes to both, I would suggest shutting down your printer and PC, then reboot the PC and printer in that order..

If this does not resolve the issue please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? What exactly are any error messages on the printer or computer screen?

[Alderholt24]

Hi Bob, thanks for replying.  

Yes the Internet is fully restored to everything in our home.

Yes I took up the 6months free subscription to the HP instant Ink Program.

Yes, this morning I have turned off my wifi router and powered back on again.  I have turned on my pc and my printer, mind you this has been done numerous times over the last week and I have printed again this morning with the same error message.

The printer is HP Envy 6120e connected via wireless LAN.

[Bob_Headrick]

Thanks for the information.  I would suggest you log into the HP Instant Ink page and check your account status.  Start here, then click on the "Sign in to Instant Ink".  It is possible the account is nearing the end of the "Free" part and you may need to select a paid plan, or it may just be an issue due to the inability to access the internet for more than a week.

The link above should be able to show you the current status and any needed actions.