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‎07-28-2025 01:39 PM

HP Recommended
Product: HP OfficeJet 8022e All-in-One Printer
Operating System: Microsoft Windows 11

When I sent a document to be printed, I get an error in the status. 

Reply
1 REPLY 1

‎07-30-2025 08:36 AM

HP Recommended

Hi @Gaga4r 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for flagging that—when your HP OfficeJet 8022e throws a vague “error in status” message, it’s usually tied to a driver hiccup, a stalled print job, or a glitch in the connection between your PC and printer. 

 

Let’s walk through a few steps to clear it up.

1. Power Reset Everything

  • Turn off the printer.
  • Unplug it from the wall and wait 60 seconds.
  • Plug it back in directly to a wall outlet (not a surge protector).
  • Restart your PC and try printing again.

2. Clear the Print Queue

  • Go to Settings > Bluetooth & Devices > Printers & Scanners.
  • Select your printer > Open print queue.
  • Cancel any stuck jobs.
  • Try printing a fresh document.

3. Restart the Print Spooler Service

  • Press Windows + R, type services.msc, and hit Enter.
  • Scroll to Print Spooler, right-click it, and choose Restart.

If the Error Persists

4. Reinstall the Printer Driver

  • Visit the HP OfficeJet 8022e driver page.
  • Download the latest Full Software Solution for Windows 11.
  • Uninstall the printer from Printers & Scanners, then reinstall using the downloaded software.

5. Use HP’s Diagnose & Fix Tool

  • In the HP Smart app, click Printer Settings > Diagnose & Fix.
  • Let it run a scan—it will automatically fix common connection issues.
    You can also access this tool on HP’s support page if needed.

6. Update the firmware on an HP printer

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer.
    https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know what the exact error message says if it pops up again—it’ll help narrow things down even further. We’ll get this sorted!

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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