Mfg mode

[Staceyg09]

When powering on printer, its says MFG MODE and then error code OXB853675C. Ive already dome hard reset and made sure it wasnt a bad power cord or outlet. Please help!

[Raj1788]

@Staceyg09

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

When was the printer working for the last time?

Any hardware changes made in the printer?

Are you using genuine HP ink cartridge?

Make sure the carriage is moving freely.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, click on this link: https://support.hp.com/us-en/product/hp-envy-4510-all-in-one-printer-series/7588794/model/7815379/do... and follow the Steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Staceyg09]

As I stated in original post. Ive already done a hard reset. Didnt do anything to help. Nothing moves inside the printer though on start up

[Raj1788]

@Staceyg09

Appreciate all your time and efforts,

I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[joji19]

Hi Raj,

Plz share the steps to resolve this issue ...... I having also getting the same error message. (HP printer 3545)

[Kumar0307]

@joji19, Welcome to the HP Support Community!

Are you able to make a copy on the printer?

Are you able to bypass this error and get to the home screen on the printer?

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any paper jams inside the printer and if the print carriage is moving freely.

Refer to the steps mentioned in this document.

For more info on resolving 0x errors on the printer, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!