Misaligned printing

[godfrey638]

Brand-new printer, 3630, which worked fine.  Changed the cartridges, and afterwards the printing jumped over about 1 cm to the left.  This means anything without a left margin, or a picture,  prints so there is no white paper at all down the left edge.  The print preview on the computer looks fine.

It must be something to do with the printer settings, because

(a) there is no problem printing to a different printer from the same computer, and

(b) the same problem exists when printing from a different computer to this printer. 

We thought there must be an error in the paper feed, so took it back to the shop.  They gave us another one, this time a 3636.  Brand new printer, but we have the same problem.

Had a quick look through the computer registry, but could find nothing amiss.  Have done several virus scans and malware scans, but nothing amiss. 

Anyone know why this is happening?  I am at a loss.....

[sandytechy20 · Accepted solution]

@godfrey638

This is a great location to get assistance! I read your post and see that you are printer is printing misaligned pages.

I would like to help you resolve this issue. 

Aligning the ink cartridges is necessary to achieve the best print quality.

• After loading the paper, the printer automatically prints an alignment page, The printer only prints an alignment page automatically when new ink cartridges are installed.
• Lift the scanner lid.
• Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
• Close the scanner lid.
• Press the Start Copy Black button or the Start Copy Color button on the front panel of the printer. The printer aligns the ink cartridges.

Click here to refer the document and perform these steps.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Lee109]

I am having problems printing. I've tried to print an alignment page, cleaned the cartridges but nothing is making any difference. Can anyone help? 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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