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‎12-01-2019 12:56 PM

HP Recommended

I uninstalled everything again. I reinstalled everything using the Webpacks that I downloaded from HP site. Still didn't work. So uninstalled again and this time, I reinstalled using the CD that i got along with the printer when i bought it. Now it's able to print, albeit with the alignment problem still persisting. I tried printing both .docx and .pdf files, alignment problem is still present.

As for the network that I am using for the printer, I have been using the same WIFI network for my laptop and printer for the last 3 years atleast. There is no connection error between the laptop and the printer.

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‎12-01-2019 01:14 PM

HP Recommended

@Itachih95

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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